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The Universal Analytics

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The Universal Analytics

Those were assumptions I made. That’s why I’ve taught myself that if I don’t get an answer, first summarize to make sure what I’ve heard is correct and then ask the question in a different way. You can do that a few times. And if you still don’t get an answer, then being direct is the only way. ‘I keep asking questions about this, because I’m looking for…’ or ‘I notice that the subject is sensitive. Can you explain to me why?’

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Watch the environment for personal details Writing a customer case is about more than what the customer says. When you visit the customer, pay attention to the environment, personal details and how someone says Bolivia Phone Number something. ‘Everyone calls the director by his first name’, ‘Henny had prepared an apple pie for us in the canteen and we smoked it immediately when we opened the door’ or ‘Piet’s cheeks glowed with pride when he showed the workspace’, are examples of things that can make the customer case very persona .

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You don’t have to process it so directly, but use it to sketch the atmosphere in the company. 10. Thank you! A customer has made time in his busy schedule. I always find a small present in order. And if you really don’t know, a box of Merci or a plant (my personal favorite) is always good. In addition, make clear agreements about the follow-up: when can a customer expect the detailed case? Image of woman writing cup of coffee and camera to illustrate customer case writing Writing the customer case 11. Honesty is the best Also highlight in your story the things that didn’t go well right away.

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