This is a point that deserves attention. We are A good knowledge of evaluated in our daily actions. Whether it is the cook for the dish she has just cooked or the marketer for has deploy. We are all subject to an evaluation. This feedback on the work done is what allows us to improve and perfect the service delivered. To get the opinion of A good knowledge of on your services, several solutions are available to you. You can, for example, create a A good knowledge of and share it with Internet users on social networks and / or on your A good knowledge of . Another tip would be to do a mailing asking your customers what they think of your services.
This allows you to collect feedback for free, but more Iceland Phone Number List to know what there is to improve to make your service impeccable. Analyze your statistics to optimize your actions Now that you’ve done a good job of analyzing your customer’s feedback, it’s time to check out what the numbers are saying. Do your statistics confirm what they have taught you? Sometimes online surveys can provide information which is not correct. As Americans like to say, “Numbers don’t lie”. The numbers tell you the truth and your CRM will give you the best answers. These analytics in terms of engagement (number of clicks, number of comments), or the percentage of prospects acquired (conversion rate), will allow you to know at what level of maturity your contacts are, but also to assess the
Digital also transports us to an environment where it is the consumer who speaks.
capital sympathy of the latter towards your company. These insights you receive can be organize so that every part of the business can benefit. Knowledge and customer satisfaction go hand in hand. Social media and the internet in general allow businesses to follow their customers throughout their lifecycle. This support offers brands the possibility of personalizing their relationship with them, whom they know better and better and to whom they can offer much more attractive services that meet their needs. The potential of these new communication technologies is enormous and companies that have taken up the challenge of digitization have taken a significant advantage over those that have remained on the traditional model.
All over the world, digital is playing a preponderant place in the development of companies. All sectors are affected by the rapid development of technologies, but also by the change in our behavior as consumers. Some businesses are more in danger than others. For example, we think of the paper press, which this new generation is abandoning, in favor of online information which is free, more complete and which can be consulted from his phone. Therefore, traditional communication agencies need to think about solutions to reach their targets. Because in addition to the paper press, radio,
He has several spaces where he can express himself
These channels must now face solutions such as programmatic and its ability to send the right publicity to the right person at the right time. An opportunity for brands around the world and Senegal, in particular, a country with more than 15 million internet subscribers. But the digital revolution is not sparing sectors such as finance either, where banks and insurance companies are suffering from competition from “pure players”. First of all, there is Orange Money, leader in the sector and which offers financial services which are increasingly similar to those of banks. We can also name Wave, which is completely disrupting the mobile money sector and which is a clear example of this revolution.
There are also players like Paydunya, which is an online payment solution intended for businesses and individuals. After the money transfer and the mobile account, the banks are attacked on another service. Structures like Wave, Orange Money or Paydunya offer services adapted to the needs of an unbanked population which, however, needs to make transactions in Senegal as well as internationally. The digitization of financial services For banks, using the digital channel offers many opportunities. In Senegal, the penetration rate of internet services is 92.29% . A boon for brands that are in the digital age.